Shaw Floors — Privacy Policy

1. Introduction

Shaw Industries Group, Inc. ("Shaw," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you visit the Shaw Floors website ("Site") or interact with our services.

If you have questions, concerns, or requests related to this Privacy Policy, please contact us using the information in Section 11.

2. Information We Collect

Information you provide directly:

• Contact details (name, email address, phone number, mailing address) when you submit inquiries, sample requests, or contact forms
• Project details (project type, square footage, timeline) when requesting commercial consultations
• Communications you send to us via email or contact forms

Information collected automatically:

• Device and browser information (browser type, operating system, screen resolution)
• Log data (IP address, access timestamps, pages viewed, referring URLs)
• Cookie and similar tracking technology data (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill sample requests
• Connect you with authorized dealers or commercial specialists
• Send transactional communications related to your requests
• Improve the Site and our product information (with aggregated, anonymized analytics)
• Send marketing communications, if you have opted in
• Comply with applicable legal obligations

We do not sell your personal information. Period.

4. Sharing Your Information

Shaw may share your information with:

• Authorized Dealers: When you request a dealer referral or local consultation, your contact details are shared with the relevant authorized Shaw dealer
• Service Providers: Third-party vendors who help operate the Site (hosting, analytics, email delivery) under contractual data processing agreements
• Shaw Corporate Family: Berkshire Hathaway and Shaw Industries subsidiaries for internal business purposes, subject to equivalent privacy protections
• Legal Requirements: When required by law, court order, or legitimate government request

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain session state (essential cookies — cannot be disabled)
• Analyze Site usage patterns using anonymized analytics
• Remember your preferences (e.g., previously viewed products)

You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using the Site's core functions.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Sample request data is retained for up to 24 months. Analytics data is retained in anonymized form for up to 36 months.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
• Lodge a complaint with your applicable data protection authority

To exercise these rights, please contact us at [email protected].

8. Data Security

Shaw implements industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include TLS encryption for data transmission, access controls, and regular security assessments.

No data transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

9. Children's Privacy

The Shaw Floors Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so we can delete it.

10. California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt-out of sale. Shaw does not sell personal information. To submit a CCPA request, contact [email protected] or call 1-800-682-7777.

11. Contact Us

For privacy-related questions, requests, or concerns:

Privacy Officer
Shaw Industries Group, Inc.
616 E. Walnut Avenue
Dalton, GA 30720
[email protected]